Description
ShipMonk isn't just a 3PL , we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
ShipMonk is looking for early-career talent to join our Pittston fulfillment operations as an Operations Supervisor.
This isn't a program where you spend your first year watching from the sidelines. You'll learn our business while taking on real frontline leadership responsibility , leading approximately 25–30 associates, managing performance, working with operational data, solving problems, and helping your department improve.
What you'll do
- Lead, coach, and develop approximately 25–30 warehouse associates
- Run shift huddles and set clear daily priorities for your team
- Monitor productivity, throughput, quality, accuracy, attendance, and safety
- Learn how to allocate labor based on volume and operational priorities
- Use data to understand performance and identify root causes
- Coach associates and provide clear, timely feedback
- Partner with Operations leaders and teams across HR, Safety, Quality, and Engineering
- Help onboard and train new associates
- Identify opportunities to eliminate waste and improve processes
- Maintain a safe, organized, and compliant work area
- Learn the operation from the floor up while progressively taking greater ownership
What we're looking for
We're especially interested in early-career candidates who have:
- An interest in building a career in operations, supply chain, logistics, fulfillment, or people leadership
- Exposure to a professional or operational environment through an internship, co-op, part-time job, project, or other relevant experience
- Demonstrated leadership potential through work experience, campus organizations, athletics, volunteer leadership, military experience, or other team environments
- Comfort working with data and metrics to understand performance and solve problems
- Strong communication and interpersonal skills
- A willingness to spend the majority of the shift on the fulfillment floor working directly with your team
- Flexibility to work days, nights, weekends, holidays, and overtime based on business needs
- Ability to stand for extended periods and lift up to 50 lbs.
What success looks like
In your first 30 days: You're learning the operation, getting to know your team, understanding the KPIs that drive your department, and spending significant time learning directly on the floor.
In 90 days: You're increasingly accountable for your team's performance, using data to identify problems, coaching associates, and beginning to identify opportunities to improve your operation.
In year one: You understand how people, labor, inventory, technology, and process come together to run a high-volume fulfillment operation. You've built real frontline leadership experience and demonstrated your ability to continue taking on more at ShipMonk.