IT Support Engineer

Job Overview

We're seeking an IT Support Engineer to join our IT Operations team at Anthropic, a company focused on creating reliable, interpretable, and steerable AI systems. You will provide technical support across our mostly macOS environment, assist with operational tasks, and contribute to scaling our IT infrastructure.

Key Responsibilities

• Triage and resolve technical issues across hardware, software, networking, and accounts
• Diagnose and fix issues on macOS, ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows
• Handle escalations requiring cross-team coordination
• Participate in on-call rotations for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate effectively with users at all technical levels
• Write and maintain internal documentation, including runbooks and knowledge base articles
• Identify patterns in support requests, automate repetitive tasks, and improve processes

Requirements

• Hands-on IT support experience, preferably in a fast-paced environment
• Experience supporting macOS endpoints and familiarity with Google Workspace and Slack administration
• Understanding of identity and access fundamentals, including SSO, MFA, and directory services
• Basic scripting skills in Bash or Python
• Strong troubleshooting and communication skills

Preferred Qualifications

• Familiarity with zero-trust security concepts and endpoint security tooling
• Networking basics: DNS, DHCP, VPNs
• Experience with IT projects beyond day-to-day support
• Interest in developing deeper technical skills

Logistics

• Annual salary: €125,000 - €165,000 EUR
• Location-based hybrid policy: 25% office time
• Visa sponsorship available

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space