Concierge

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

We are seeking a Concierge to deliver high-standard services to tenants and visitors across the shopping mall and office building. As a Concierge, you will:

• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery
• Collaborate effectively with the account's Event Team and Facilities Management team on operational tasks and event-related logistics
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements
• Perform general administrative duties as assigned

To be successful in this role, you should have:

• At least 1 year's customer service experience focusing on frontline customer interaction, hotel or shopping mall concierge experience
• Pleasant personality, outgoing, and presentable
• Excellent customer service attitude and communication skills
• Good in spoken and written English and Chinese, competent in spoken Putonghua