Description
We are looking for a District Parts & Service Sr. Specialist to join our team at American Honda Motor Company. The successful candidate will be responsible for providing dealer consulting and support to the Honda/Acura dealer network.
The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in areas such as Overall Customer Satisfaction, Reduction of Oil Change Time, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, and dealership advisor and technician training completion.
Key accountabilities include:
- Achievement of Assigned Parts & Accessory Objectives
- Achievement of Overall Customer Satisfaction Objectives
- Achievement of Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura
- Increase % of Dealers Achieving Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura
The ideal candidate will have:
- Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent work-related experience
- Minimum 5 years of auto parts and service wholesale and/or retail experience
- Automotive service wholesale and/or retail experience strongly preferred
- Knowledge of OEM automotive warranty policies and procedures preferred
- Understanding of financial statements and accounting concepts
- Demonstrated sales ability
- Strong communication, analytical, business planning, and organizational skills
- Highly developed customer relations skills
- Proficiency in MS Office applications (Word, Excel, and PowerPoint)
- Familiarity with using web-based software and smartphone applications
We offer a range of benefits, including:
- Competitive Base Salary
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)