Description
WSP is seeking a Tolling Recovery Manager to lead unpaid-toll processing and image-review operations.
The successful candidate will oversee the lifecycle from automated and manual image review through registered-owner processing, First and Second Invoices, Violation Notices, disputes, waivers, enforcement support, DMV Hold coordination, reconciliation, and final disposition.
Key responsibilities include:
- Leading unpaid-toll processing from transaction identification through final resolution and disposition
- Overseeing automated and manual image-review workflows
- Managing registered-owner processing through approved DMV and other authorised sources
- Coordinating invoice and notice files with print, mail, electronic-delivery, returned-mail, and reconciliation processes
- Monitoring compliance with applicable KPIs, SLAs, Business Rules, procedures, and processing timelines
- Coordinating with the Finance Manager on tolls, payments, fees, waivers, refunds, adjustments, cancellations, write-offs, reconciliation, and audit support
The ideal candidate will have:
- Minimum five years of unpaid-toll processing experience, including image-review experience
- Experience with automated image-review workflows
- Experience with manual image-review workflows
- Experience with enforcement processes
This role is contingent on a future project victory.