Description
At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement.
About the Role
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey.
Responsibilities:
- Lead Governance & Control team of Partnership Distribution to manage the operation and sustain long-term business quality
- Design and manage the execution of business quality framework for different distribution channels and models
- Design and implement effective controls in identified risk areas of partnership distribution channels, including:
+ Selection and appointment of intermediaries + Ongoing appraisal of intermediaries + Sales & marketing and communication controls + Compensation controls + Sales process and business quality management + Customer complaint and conduct management
- Liaise with business partners and other internal stakeholders to implement effective controls in identified risk areas
- Work closely with business partners on business quality-related areas and ensure guidelines from IA are observed
- Perform regular risk and control assessments for the department and drive actions to address areas with increased risks
- Manage and report compliance incidents for the department
- Coordinate and provide support for reviews of the department by Compliance, Internal Audit, and regulators
- Drive enhancement of awareness and knowledge of risk management and controls & governance for department staff and business partners
- Lead governance-related initiatives to sustain long-term business quality
- Drive people development and performance-driven culture
- Lead ad-hoc projects and assignments
- Ensure team members who perform regulated activities have obtained relevant licenses and fulfilled licensing requirements
Requirements:
- University/College graduate with 10 years' relevant working experience with supervisory responsibilities
- Strong organizing and management skills
- Strong presentation and communication skills
- Good written and spoken English and Cantonese
- Obtain relevant license if job involves regulated activities
Others:
- Required to obtain the license of Insurance Authority (IA) (Paper 1, 3, and 5)
- Required to obtain relevant license if job involves regulated activities