Coordinated Care, Senior Principal

At AIA, we're transforming our organisation to be faster, simpler, and more connected to develop digital solutions that help people live Healthier, Longer, Better Lives.

As a Coordinated Care, Senior Principal, you will be responsible for developing and implementing strategies that promote coordinated care across various health and wellness services for better customer experience and health outcomes.

Responsibilities:

Program Development and Implementation

• Design, implement, and evaluate innovative coordinated care programs that align with organisational goals and improve health outcomes for members.
• Utilise advanced data analytics to track program performance, identify trends, and develop actionable insights.
• Tailor programs to address unique population needs, ensuring equity in care delivery.
• Implement mechanisms for continuous monitoring and evaluation of care coordination efforts.
• Lead quality improvement projects focused on enhancing care processes, increasing patient engagement, and reducing readmission rates.
• Promote adherence to clinical guidelines and best practices among care teams.
• Ensure coordinated care initiatives comply with Hong Kong regulations and internal policies.
• Identify potential risks and develop mitigation strategies.
• Build and maintain strong partnerships with internal departments and external stakeholders.

Training, Education, and Capacity Building

• Develop and deliver training programs for staff and providers on care coordination principles, patient engagement strategies, and effective communication techniques.
• Cultivate a culture of continuous learning and improvement within the care coordination team.

Requirements:

• Bachelor's degree in nursing, Healthcare Administration, Public Health, or a related field; Master's degree preferred.
• Minimum 10 years' experience in healthcare management, with at least 3 years in the health insurance sector.
• In-depth knowledge of healthcare delivery systems, care coordination models, and quality improvement methodologies.
• Demonstrated analytical and problem-solving skills, good organisational, interpersonal, and team skills.
• Expertise with Microsoft.
• Flexible and able to work in a dynamic environment and across cultures.
• Excellent verbal and written communication skills in English.
• Strong and effective interpersonal relationship skills.