Principal Product Manager (Strategic Account Interactions) - Security Solutions

We are looking for a Principal Product Manager to be the primary product voice for Elastic Security's most strategic enterprise customers. You will own the relationship between Elastic Security's product organization and our most strategic enterprise accounts. You will manage enhancement requests across many enterprise customers at once, prioritize them with judgment and data, and ensure they transition through the system.

Responsibilities

• Own the enhancement request pipeline across multiple strategic enterprise accounts at once. Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements.
• Translate customer requirements into shipped products. Work at the level of customer pain, not just the feature that was asked for, and synthesize input from many accounts into a single, coherent product direction.
• Turn input from strategic accounts into successful products. Look for patterns across accounts. Shape some of these patterns into formal partnerships for design.
• Feed validated customer patterns back into the core product roadmaps, influencing direction well beyond the accounts you cover.
• Serve as the primary product voice in meetings with senior customer stakeholders, including the CISO, CTO, and VP of Security Operations.
• Prioritize customer-sourced requirements using structured frameworks such as RICE, weighted scoring, and opportunity sizing.
• Partner with product and engineering leads to write requirements they can act on without follow-up clarification meetings.
• Operate across Product, Sales, Customer Success, and Legal.

Requirements

• Extensive Experience: 7–10 years of product management experience, with at least 4 years in B2B enterprise software.
• Security Domain Knowledge: Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms.
• Enhancement Request Management at Scale: Personally run a structured enhancement request pipeline across several enterprise accounts at the same time.
• Executive Presence: Comfortable as the primary product voice with C-suite and VP-level customer stakeholders.
• Technical Credibility: Earn respect from engineering through the quality of your requirements.
• Cross-functional Leadership and Influence: Operate at the intersection of Product, Sales, Customer Success, Engineering, and Legal.

Benefits

• Competitive pay
• Health coverage for you and your family
• Flexible locations and schedules
• Generous number of vacation days each year
• Matching up to $2000 for financial donations and service
• Up to 40 hours each year to use toward volunteer projects