We are looking for a Senior Technical Services Engineer based in Tokyo for our hybrid working model.

Job Summary

The successful candidate will provide direct partner support, support joint/mutual customers, and serve as a centralized point of contact within Technical Services for partner-account support matters.

Required Skills

Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Experience working with APIs and integrating with 3rd party technologies and software
Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Experience analyzing and troubleshooting issues holistically
Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor
Experience using or administering one or more cloud services stacks such as AWS, Azure or GCP
Hands-on experience with administering and troubleshooting NAS, SAN, local storage, multi-pathing
Experience building solutions involving application workloads and use cases

Preferred Skills

Experience using or managing MongoDB
Experience in one or more programming languages developing applications using a NoSQL or SQL database
Strong understanding of authentication systems such as LDAP, Kerberos, AD
Experience using distributed version control systems, and in particular git
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Experience in working software product teams, and familiarity with product release processes from planning to release

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem
In 6 months, you will be comfortable working frontline with our customers and partners
In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics

Responsibilities

Direct Partner Support

In-market support for technology partners to ensure good customer outcomes
Development support through the Design-Win process
Acting as the domain expert/context source for partner-related matters
Actively monitoring partner-related cases to ensure correct handling
Facilitating partner engagement as needed
Onboarding partners
Partners Center of Excellence work per onboarded partner

Support Joint/Mutual Customers

Leading multi-vendor collaboration when an issue's root cause spans multiple vendors
Managing mutual support systems and case-handling processes
Managing partner escalation contacts and processes

Benefits

MongoDB offers a supportive and enriching culture for everyone, including employee affinity groups, fertility assistance, and a generous parental leave policy.

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