Sr. Software Engineer, AI-Native Operations Platform

Electronic Arts is seeking a Senior Software Engineer to lead the technical development of its AI-native operations platform, specifically GameKit Assistant. As a global technical leadership role based in India, you will own architecture, engineering standards, roadmap sequencing, technical delivery outcomes, and mentorship across globally distributed teams.

You will be responsible for:

• Owning the architecture and technical roadmap for GameKit Assistant and EA's AI-native operations platform
• Building scalable platform capabilities across conversational support, knowledge operations, workflow automation, incident orchestration, evaluation, and service intelligence
• Improving the Slack assistant experience
• Leading production AI capabilities, including RAG, hybrid search, LLM evaluation, prompt/version management, guardrails, observability, and hallucination detection
• Designing reliable backend systems and integrations across multiple platforms
• Establishing engineering standards for architecture, service reliability, action safety, observability, release quality, and incident readiness
• Mentoring engineers through design reviews, code reviews, debugging, technical guidance, and hands-on leadership

Requirements:

• 15+ years of software engineering experience building and operating large-scale backend platforms, distributed systems, developer platforms, automation platforms, or enterprise internal tools
• Strong hands-on engineering experience in Python, Java, Go, Scala, or similar backend languages
• Practical production experience with Generative AI, RAG, LLM integrations, vector search, evaluation pipelines, guardrails, observability, and AI-enabled workflow automation
• Deep experience with Kubernetes, APIs, event-driven systems, queues, databases, caching, CI/CD, telemetry, distributed tracing, and production operations
• Strong understanding of reliability patterns
• Experience designing integrations across enterprise platforms with strong attention to identity, permissions, auditability, security, operational safety, and user impact
• Ability to influence technical direction, mentor engineers, review complex designs, challenge weak assumptions, and drive delivery across globally distributed teams
• Excellent technical writing, communication, and stakeholder influence skills
• Master's degree or a Doctorate in Computer Science, Engineering, or a related technical field, or equivalent practical experience

Benefits:

• Comprehensive benefits package, including physical, emotional, financial, professional, and community well-being support
• Personalised benefits packages tailored to local needs
• Flexible work arrangements