Description
The Senior Band 3 Supervisor is accountable for the day-to-day leadership, performance management, and delivery of Data Quality outcomes across the Data Enablement function within International Health Delivery Services (IHDS).
This role provides operational leadership across multiple specialised roles, ensuring high-quality, compliant, and timely maintenance of provider data across core platforms including PRM, PIMS, Globalcare, Actisure, Mainframe and Diamond.
The Supervisor translates strategic intent into clear execution, owns delivery against agreed SLAs and KPIs, embeds quality and control frameworks, and acts as the escalation point for complex data, quality, and operational risks.
Key Accountabilities:
- People Leadership & Capability Management
+ Provide direct line management to Data Integration Developers, Quality Auditors – Provider Data Quality, and Provider Data Admin Assistants. + Set clear objectives, performance expectations, and development plans aligned to Data Enablement strategy. + Coach, mentor, and upskill team members, ensuring strong technical capability, quality mindset, and role clarity.
- Operational Delivery & Oversight
+ Own end-to-end delivery of provider data cleansing, validation, audit, and bulk update activities. + Ensure adherence to documented operating procedures, controls, and data governance standards.
- Data Quality, Audit & Control
+ Embed robust quality assurance and audit frameworks across provider data activities. + Review audit findings, trends, and root cause analysis; ensure corrective actions are defined and implemented.
- Stakeholder & Cross-Functional Engagement
+ Partner with Business Owners, Technology, Operations, and Clinical stakeholders to prioritise provider data work. + Translate business priorities into clear execution plans and team-level deliverables.
- Continuous Improvement & Automation
+ Identify opportunities to reduce manual effort through automation, tooling, and process optimisation. + Work with Data Integration Developers to prioritise scalable bulk solutions and sustainable fixes.
Key Outputs & Measures of Success:
- Data quality metrics consistently meet or exceed agreed thresholds.
- On-time delivery of prioritised cleansing, audit, and bulk update activities.
- Reduction in repeat data defects and audit findings through effective root cause management.
- Clear, timely, and transparent stakeholder communications.
- Demonstrable improvements in automation, efficiency, and control maturity.
Required Skills & Experience:
- Proven experience leading teams within data management, data quality, or operational excellence functions.
- Strong understanding of provider data domains and systems (PRM, PAS, Globalcare, Actisure, Diamond, Mainframe).
- Experience operating within governed, regulated, or audit-driven environments.
- Ability to balance hands-on operational oversight with strategic prioritisation.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent stakeholder management and written/verbal communication skills.