Fraud Manager, Ford Credit Risk Management Organization

The Fraud Manager is a high-impact, leadership position within Ford Credit's Risk Management Organization.

Responsibilities:

• Lead, mentor, and develop a small, high-performing team of fraud analysts/investigators
• Oversee the end-to-end investigation of suspected fraudulent loan/lease applications, dealer transactions, and account activity
• Develop, implement, and continuously refine fraud detection strategies, scorecards, and rules
• Monitor fraud trends, emerging schemes, and industry intelligence
• Partner with Underwriting, Funding, Collections, Legal, and Compliance to escalate, resolve, and remediate confirmed fraud cases
• Prepare and present regular reporting to senior leadership on fraud trends, loss metrics, case outcomes, and the effectiveness of fraud prevention controls
• Manage relationships with third-party fraud detection vendors and tools
• Ensure procedural compliance across fraud operations
• Establish and maintain case management protocols
• Support dealer-facing fraud awareness and training efforts
• Ensure all PII and confidential company/customer information is handled and secured in accordance with company policy and applicable law
• Operate within headcount, staffing, and budget guidelines while managing team workload and productivity

Qualifications:

• Bachelor's degree or equivalent relevant experience
• Several years of experience in fraud investigation, fraud strategy, credit risk, or loss prevention within auto finance, consumer lending, or banking
• Strong working knowledge of fraud typologies relevant to auto lending
• Working knowledge of applicable regulations and industry standards
• Demonstrated analytical skills, with the ability to interpret data trends, fraud scorecards, and portfolio-level metrics
• Excellent written and verbal communication skills
• Proven ability to lead, coach, and develop a team
• Strong collaboration skills, with experience partnering across Credit, Originations, Funding, Compliance, Legal, and Technology functions
• Experience with fraud detection systems, case management tools, and/or credit bureau and identity verification platforms

Benefits:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time