Senior Operational Account Manager

We are seeking a Senior Operational Account Manager to join our Sales Operations team. As a Senior Operational Account Manager, you will apply advanced subject matter knowledge to solve complex business issues and be regarded as a subject matter expert. You will lead and provide expertise to functional project teams and participate in cross-functional initiatives.

Responsibilities:

• Conduct highly complex operational analysis.
• Manage operational business relationships with mid-size to large domestic accounts.
• Act as a point of escalation and collaborate with other functions to drive resolution of operational issues.
• Represent customer/partner needs and provide business requirements to projects.
• Prepare and run operational performance reviews with customers/partners.
• Consult and advise on operational matters of medium complexity.
• Proactively communicate operational process changes to customers/partners and internal clients.

Education and Experience Required:

• First-level university degree or equivalent experience.
• Typically 4-6 years of related experience in Sales/Customer/Partner Operations, supply chain, customer service, and support management.
• Typically 3-4 years of experience supporting large accounts.

Knowledge and Skills:

• Developing consulting, negotiation, and influence skills.
• Solid understanding of core HP businesses and the revenue cycle.
• Superior research and analytical skills.
• Good knowledge of Microsoft Office tools, particularly Excel, Word, Power BI, AI/ML, and PowerPoint.
• Demonstrated project management skills.
• Excellent communication skills.
• Proven ability to collaborate and network with other groups and functions.