Description
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.
We are looking for a highly motivated individual to join our Enterprise IT Operations team. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement.
Responsibilities:
- Provide on-site and remote technical support for software and hardware.
- Handle tickets in the Jira Service Management system.
- License administration of end user software including but not limited to Adobe, Lucid, etc.
- Identify persistent problems and recurring failures for root cause analysis.
- Windows, Linux and Apple computer management.
- Responsible for deploying, recovering, maintaining and tracking of IT hardware.
- Identify and document knowledge articles and SOPs for end users and internal IT.
- Assist with on-going operational improvements.
- Participate in or lead projects as assigned.
- Participate in a weekly on-call rotation.
- Travel to our Melbourne and Canberra offices
Requirements:
- Bachelor's degree in computer science or a related field, or equivalent experience.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Extremely detailed oriented.
- Excellent customer service.
- Strong analytical and problem-solving skills.
- Experience with ticketing systems and managing a ticket queue.
- Experience with IT systems, networks and related technologies.
- Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.).
- Excellent knowledge of PC and Apple hardware.
- Ability to obtain and maintain an Australian Government Security Clearance
Preferred Qualifications:
- Prior experience using and/or administering JIRA Service Management or similar ITSM tools.
- Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
- Experience with Zoom and related video conferencing hardware.
- Experience with Okta or other similar IAM tools.
- Experience in a Zero Trust / BeyondCorp environment.
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees.