Description
The Director, ServiceNow Business Service, Risk & Security Product Manager leads a group of related Products within a ServiceNow Platform & Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved.
Key Responsibilities:
- Translate functional strategies into actionable product roadmaps and delivery priorities.
- Provide direction and coaching to Product Owners, ensuring requirements are well-defined and business cases are robust.
- Partner with business stakeholders to understand pain points and shape product enhancements.
- Oversee delivery execution, ensuring quality, usability, stability, and supportability of released features and services.
- Promote agile and iterative delivery practices.
- Act as the escalation point for critical product performance and delivery issues.
- Champion the adoption of user-centred improvements and automation opportunities.
- Ensure effective risk, security, and compliance management.
- Support Solution Architects in shaping cross-product and cross-platform solutions.
- Track and report performance against agreed KPIs.
- Provide financial oversight of the domain, including product budgets and team resourcing costs.
Requirements:
- Bachelor's or Master's degree in a relevant field.
- Extensive experience overseeing end-to-end product delivery.
- Proven track record in defining and executing valuable Product strategies.
- Deep experience in overseeing multiple Product teams.
- Proficient in conveying complex technology ideas to non-technical audiences.
- Very strong analytical and problem-solving skills.
- Highly experienced team leader.
- Very strong communication skills and ability to influence senior stakeholders.
Desirable Requirements:
- Broad ServiceNow capability understanding.
- Platform-wide understanding and dependency management.
- Executive stakeholder engagement.
- Leadership of distributed product owner teams.
Benefits:
- Competitive salary.
- Hybrid working pattern with a minimum of 2/3 days onsite at the central London HQ.
- Opportunities for professional growth and development.
Closing Date: 31st October 2026