People Operations Specialist

CoreWeave is seeking a People Operations Specialist to manage the global People service queue and lifecycle transactions. The successful candidate will triage and resolve employee and manager requests, execute lifecycle transactions in Workday, and collaborate with various teams to provide clear answers quickly.

Key Responsibilities:

• Own the day-to-day triage of the global People service queue, reviewing, categorizing, prioritizing, and routing requests within SLA.
• Resolve Tier 1 inquiries directly, including policy questions, employment verifications, Workday navigation, and general how-to requests.
• Escalate Tier 2, country-specific, and sensitive matters to the relevant People Business Partner, Payroll, Total Rewards, Legal, or EOR partner, with sufficient context.
• Execute lifecycle transactions in Workday, including onboarding, offboarding, and job and data changes, following documented processes and controls.
• Maintain accurate and current records, and coordinate with regional Payroll teams and vendors on requests affecting pay.
• Develop and maintain knowledge base articles and response templates for the queue.
• Track queue health by region and report trends to the team.
• Propose and implement fixes for recurring issues.
• Train and support contractors and new team members working the queue.

Qualifications:

• 2-4 years of experience in People Operations, HR Operations, or an HR service center.
• Experience working a ticket queue in ServiceNow, Jira Service Management, Zendesk, or a similar tool.
• Working knowledge of HR fundamentals and sound judgment about when to escalate.
• Workday HCM experience executing lifecycle transactions.
• Clear written communication and organization skills.
• Comfort working asynchronously across time zones and handling confidential employee information.

The base salary range for this role is $98,000 to $130,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. CoreWeave offers a comprehensive benefits program, including medical, dental, and vision insurance, company-paid Life Insurance, short and long-term disability insurance, and a 401(k) with a generous employer match.