Description
Hewlett Packard Enterprise is seeking an HPC/AI BU District Service Manager to primarily work from home. As a District Service Manager, you will work closely with Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site teams. You will manage and coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field teams. Additionally, you will provide guidance on process improvements, recommend changes in alignment with business tactics and strategy, and ensure full understanding of service contracts and associated terms and conditions.
Key responsibilities include:
- Managing core site and business metrics, including Key Performance Indicators (KPIs)
- Proactively identifying, reporting on, and closing risks to Service Level Agreements (SLAs) or customer satisfaction
- Establishing and maintaining close collaborative relationships with sales account teams and stakeholders
- Integrating technical knowledge and business understanding to create solutions for customers
- Directly managing site team personnel across multiple field sites (typically 1-6 sites, 10-25 people, including site leads)
- Recruiting and supporting the development of direct staff members
- Providing coaching and leadership to assigned technical staff
Requirements include:
- Bachelor's degree preferred or equivalent experience
- Five to ten years of related experience in customer support in a technical environment with proven managerial abilities
- 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar
- Experience in a dynamic environment, adaptable to change, and receptive to constructive feedback
- 360-degree relationship and communication to peers, junior staff, leaders, and customers
We offer a comprehensive suite of benefits that support physical, financial, and emotional wellbeing, as well as opportunities for personal and professional development.