Description
Job Overview
We're seeking a Forward Deployed Engineer to design, build, and deploy agentic AI solutions directly inside enterprise customer environments, particularly in the public sector, nonprofit, and education sectors. You'll work as part of a delivery team, partnering closely with a Deployment Strategist to co-build solutions that go live in production environments from day one.
The Builder Experience
As a Forward Deployed Engineer, you'll:
- Ship real customer solutions, supported by best-in-class AI tools like Cursor, Claude, and Salesforce coding products
- Work alongside Senior Forward Deployed Engineers and a Deployment Strategist, owning real components and benefiting from structured mentorship
- Have access to our evolving agentic AI platform, working on cutting-edge capabilities and feeding insights directly to product teams
- Continuously innovate, experimenting with emerging AI tools, models, and frameworks
What You'll Actually Be Building
Your responsibilities will include:
- Developing AI agents and experiences that take real actions for real organisations
- Designing agent intelligence, including prompts, reasoning, and tool calls
- Owning technical components end-to-end, from architecture choice to deployment and validation
- Building and integrating data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms
- Creating agent performance dashboards and customer KPI reporting
- Contributing to proofs-of-concept and MVPs, and co-building with customers and partners
Requirements
To be successful in this role, you'll need:
- 3+ years of software engineering or technical delivery experience, with at least one production system
- A degree in Computer Science or a related field
- Prior customer-facing technical delivery experience
- Fluency in at least one of Python, JavaScript/TypeScript, Java, or Apex
- Hands-on experience with LLMs and prompt engineering
- Strong understanding of data modeling, APIs, and integration patterns
- Ability to hold your own in a room with sales teams and customer architects
- Willingness to travel ~25% of the time, working directly alongside customers
Nice-to-Haves
- Salesforce platform experience or certifications
- Familiarity with agent frameworks and orchestration patterns
- Hands-on experience with cloud data platforms
- Experience across specialist AI delivery areas