Description
The Digital Customer Experience (DCX) team at Cisco serves as the CX strategic engine for end-to-end digital campaign excellence at scale. You will oversee the complete management of specific customer lifecycle adoption campaigns, from initial strategy and planning through execution, measurement, and reporting. This includes managing timelines, resources, and how different teams work together.
You will manage multiple campaigns at once, guiding cross-functional teams to ensure timely and high-quality delivery. The impact is significant, directly contributing to customer adoption engagement, product time-to-value, de-risk motions, and renewals by bringing campaigns effectively to market.
Responsibilities:
- Drive the successful planning, execution, and optimization of product adoption and value realization for all Cisco customers, at scale, maximising AI-driven insights, agentic orchestration, and hyper-personalized digital engagement to accelerate outcomes, drive growth and secure renewals
- Oversee the complete management of specific customer lifecycle adoption campaigns, from initial strategy and planning through execution, measurement, and reporting
- Manage multiple campaigns at once, guiding cross-functional teams to ensure timely and high-quality delivery
Requirements:
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field
- Minimum of four (4) years of experience managing integrated marketing campaigns from inception to completion
- Minimum of four (4) years of experience managing marketing project timelines, email campaigns, and virtual customer events
- Demonstrated proficiency in marketing analytics and automation platforms (e.g., SalesForce, SFMC, Eloqua, Adobe, Google Analytics, Webex, Project Management, Tableau, AI assistants) for performance tracking and optimization
- Experience managing marketing campaigns with a global or multi-regional scope
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Paid time away (10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees)
- Optional 10 paid days per full calendar year to volunteer
Salary Range: $98,200.00 - $130,900.00 per year (U.S. and/or Canada locations)