Technical Support Engineer (Bengaluru, India)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.

As a Technical Support Engineer on the Customer Support team, you’ll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale.

Your responsibilities will include:

• Developing deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues
• Interacting with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
• Owning end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes
• Contributing to social support efforts by engaging with customers and users on social media and community platforms
• Adapting to supporting customers across multiple products, including assisting with billing and account management issues as needed
• Recommending and implementing improvements to debugging workflows, tooling, and support operations
• Collaborating cross-functionally to create internal documentation, training materials, and scalable knowledge systems
• Acting as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams

Requirements:

• 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
• Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations
• Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React
• Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills
• Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement

Benefits:

• Opportunity to grow and develop skills
• Celebrate and support diversity
• Equal opportunity workplace
• Reasonable accommodation for individuals with disabilities