Training Coordinator

ShipMonk is a tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. As a Training Coordinator, you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events, revise and improve job-specific procedures, and ensure adherence to all training-related processes.

Responsibilities:

• Support and execute the weekly training plan, per facility, per shift schedule
• Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
• Coordinate the training Ambassador-identification and certification program
• Support and validate new hire onboarding processes and Ambassador training methods
• Support the site-level Associate Experience Week program, for new Salaried leaders
• Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
• Manage Asana-based ticketing system for training requests, and ensure tickets are actioned within expected timelines
• Develop and track effectiveness of training programs, including orientation
• Actively seek ongoing skill development
• Fully understand operational processes/workflows and daily production goals
• Solve problems, react quickly and productively, and serve as a resource for specific problems
• Balance and prioritize multiple tasks
• Maintain a positive attitude and presence on the floor

Requirements:

• Reliable attendance and punctuality
• Strong work ethic with the ability to manage multiple priorities
• Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting
• Proven skills observing performance and identifying performance gaps
• Exceptional verbal and written communication skills
• Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools