AO Associate

We are seeking an AO Associate to join our Advocacy Operations (AO) team in Hyderabad. The successful candidate will play a key role in supporting the operations team to resolve scenarios that impact the delivery partner experience.

Job Responsibilities:

• Follow standard operating procedures (SOPs) and manager's instructions to ensure tasks are completed accurately and on time
• Contribute to project improvement ideas
• Provide timely responses to stakeholders on related tasks
• Proactively raise issues or concerns to manager or stakeholders
• Meet business metrics and goals, such as service level agreements (SLAs), productivity targets, and quality benchmarks
• Maintain accurate records of day-to-day work by updating trackers or workflow tools
• Meet predetermined and assigned productivity targets and quality standards

Requirements:

• Bachelor's degree
• Experience with Microsoft Office products and applications

Preferred Qualifications:

• Fluency in English (speaking, writing, and reading)

What We Offer:

• An inclusive culture that empowers employees to deliver exceptional results for our customers