Technical Account Manager - Auth0

We are seeking an experienced Technical Account Manager to join our team, specialising in the Auth0 platform. As a Technical Account Manager, you will act as a trusted identity coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.

Responsibilities:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives
• Learn customers' businesses deeply, gaining insights into their strategies, goals, and challenges
• Build and nurture long-term relationships with stakeholder personas
• Conduct regular customer meetings with executives and technical practitioners
• Monitor customer health, satisfaction, and engagement
• Collaborate with stakeholders to develop strategies to increase customer adoption
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps
• Represent the voice of the customer, ensuring their needs and feedback shape the company's approach

Requirements:

• 5+ years of total experience in information technology
• At least 3 years of hands-on experience as a Technical Account Manager
• Working proficiency in core CIAM areas, including authentication and authorization, consuming APIs, high-level understanding of custom consumer and SaaS apps, security and performance monitoring, and 3rd party signals integrations
• Understanding of software development lifecycle and application builder practices
• Customer-first mindset with strong business acumen and problem-solving skills
• Strong presentation and whiteboarding skills
• Excellent communication skills

Benefits:

• Comprehensive healthcare coverage and financial benefits
• Paid time off and parental leave
• Equity (where applicable)

Salary Range: £79,000-£108,000 GBP