Sr. Software Engineer

As a Sr. Software Engineer on the microservices platform team at Dialpad, you will own significant parts of our roadmap, balancing long-term technical vision with incremental delivery.

You will design and operate foundational systems, including infrastructure-as-code, multi-region architecture, and cloud resources, while partnering with engineering teams to solve complex problems.

This role combines hands-on backend development with platform design, production ownership, and technical leadership.

Responsibilities:

• Own the 6-12 month roadmap for parts of our shared microservices infrastructure, breaking complex goals into actionable, incremental phases that deliver continuous business value.
• Translate business needs into robust technical solutions, evaluating implementation options with a focus on cost, scalability, reliability, and long-term sustainability.
• Drive end-to-end execution for key platform components, including architecture, Terraform automation, and infrastructure-as-code workflows for repeatable cloud provisioning.
• Solve classes of problems rather than individual issues, driving team-wide process improvements in scalability, observability, and cost-efficiency.
• Represent the team in technical design, triage, and on-call rotations, addressing the root causes of incidents and clearly communicating risk and mitigation strategies to stakeholders.
• Partner cross-functionally with other product and infrastructure teams to resolve platform friction, evangelizing engineering best practices and repeatable patterns.
• Raise engineering standards by leading design reviews, fostering code quality, and actively mentoring engineers to improve the team's collective impact.

Requirements:

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• Experience working with distributed systems.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with highly agile and iterative development processes.
• Experience mentoring engineers and helping them grow their skills.

Our Tech Stack: Python backend on Google Cloud Platform (Cloud Run, Datastore, BigQuery, Dataflow, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Observe).

Benefits:

• Competitive salary
• Comprehensive benefits
• Real opportunities for growth
• Cutting-edge AI tools
• Robust training program