Description
We are looking for skilled individuals for the Production Support Team (Payments IT department) at HSBC. The team is responsible for technical operations of Global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services.
Job Summary As a Senior Production Engineer, you will provide full scope of day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities. You will also provide technical expertise in finding root cause of major system problems, installation of new software releases, and Production engineering SRE support for critical real-time payments.
Responsibilities
- Provide full scope of day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities
- Provide technical expertise in finding root cause of major system problems
- Install new software releases provided by the vendor
- Provide Production engineering SRE support for critical real-time payments (RTP) for domestic in nature
- Drive engineering excellence by automation, observability, SRE, and toil reduction
- Work closely with various stakeholders located in different places in the world
- Work towards monitoring optimization and related tool adoptions like AppDynamics, Grafana, Prometheus, and Open Telemetry (Otel)
- Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies
Requirements
- Min. 3 years experience in SQL and PL/SQL
- Min. 3 years experience in Linux
- Min. 3 years experience with Kubernetes
- Experience with shell scripting (at least one: Bash, Python, Java) for automation purposes
- Strong understanding of technology layers in application landscape, storage, OS, network, database, application
- Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana, and OpenTelemetry (OTel)
- Experience in Payments or other transactional systems
Nice to Have
- Experience in Agile/DevOps environment and in assisting in production support
What We Offer
- The pay range for this role is 17484 PLN - 21000 PLN (monthly, gross)
- Variable pay is discretionary, but influenced by Group performance, business/function performance, and individual performance
- Comprehensive and competitive package of benefits covering healthcare, family-friendly leaves, pension, and life assurance
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking