Description
Compensation
The salary range for this role is SGD 155K – SGD 240K.
About Airwallex
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
What you will do
- Lead APAC Merchant Risk Operations team for Payments
- Own end-to-end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact
- Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region
- Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations
- Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM-based workflows, analytics surfaces) for higher accuracy and efficiency
- Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards
- Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR
- Proactive stakeholder management including risk, compliance, commercial, product etc.
- Always challenge the status quo and continuously strive for operational excellence
Who you are
You are an experienced risk operations leader who is equally comfortable in the details of complex cases and in board-level conversations about strategy and risk appetite. You know how to scale teams, influence cross-functional stakeholders, and build systems that enable both growth and protection.
Minimum qualifications:
- 8+ years of experience in payments / fintech / acquiring with at least 3+ years people management experiences
- Deep expertise in one or more of Merchant Risk: credit and fraud risk (reserves and exposure management), brand risk (AUP and compliance management)
- Proven track record managing senior ICs in multi-location teams
- Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast-moving, high-growth environment
- A strong desire to learn about new payment trends and technologies.
- Bachelor’s degree or equivalent practical experience
Preferred qualifications:
- Strong analytical and data skills – comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact
- Experience building or scaling risk operations in a global fintech or top-tier payments company
- Hands-on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations
- Mandarin language proficiency.