Description
This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.
You will manage adoption for a significant-size portfolio of customers, often involving complex or multi-product and multi-technology deployments, across an architecture; may leverage knowledge of adjacent architectures and draw on AI-tools to predict adoption challenges and optimize strategy.
Key responsibilities include:
- Designing and delivering broad, sophisticated enablement initiatives across large audiences and multiple architectures
- Building internal champions within customer organizations, and interacting with diverse stakeholders, enhancing relationships to drive mutual growth
- Owning TAP creation and execution, coordinating across internal teams and partners to ensure adoption activities are timely, relevant, and measurable
- Managing customer expectations by setting AI-informed goals for sessions and collaborating with global teams to deliver consistent support
- Using telemetry and usage data to identify gaps in adoption, and proactively engaging customers to address them
- Providing input on product enhancements by collecting and sharing feedback with relevant teams, while promoting data tools for ongoing value
Minimum qualifications:
- Bachelor's + 7 years of related experience, or Master's + 4 years of related experience, or PhD + 1 year of related experience, or equivalent relevant work experience
- Professional level (e.g., CCNP) or equivalent relevant certification expected