Bilingual (English and French) Customer Service Representative

We are seeking a Bilingual (English and French) Customer Service Representative to join our team at the Paris Parts Distribution Center (PDC), which plays a crucial role in distributing automotive service parts to dealers across Canada.

The successful candidate will be responsible for:

• Responding to and resolving parts and service field inquiries from dealership and company representatives
• Handling unit down website requests and issues
• Providing modifications and substitutions of parts to expedite vehicle repairs and service
• Performing cataloguing duties and assisting in ordering parts commodities
• Referring orders, providing promise dates, processing back orders, and manually entering orders into U.S. and Canadian ordering systems as required
• Facilitating and assisting in the redirection of parts, including cross-dock and emergency orders
• Answering and responding to dealer parts and service needs via telephone and online systems, including email

To qualify, you will need:

• A college diploma or equivalent
• At least 3 years of experience in a customer service or related role
• Full fluency in both French and English (reading, writing, and speaking)
• Excellent PC skills, including Microsoft Office (Word, Excel, Outlook)

Preferred qualifications include:

• A bachelor's degree
• Exposure to proprietary systems
• Knowledge of parts numbering systems and dealership parts order procedures
• Ability to perform independently, analyze and resolve technical parts issues, and work collaboratively in a team-based environment

The expected monthly salary for this position is $7,587.00 - $8,651.00.