Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

We are seeking a Facilities Manager to supervise and handle the daily operation of facilities services, including monitoring of move, maintenance, and cleaning services. The successful candidate will assist in managing a team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI.

Key responsibilities:

• Supervise and handle daily operations, including monitoring of move, maintenance, and cleaning services
• Assist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI
• Responsible for day-to-day management and periodic review of access card systems and restricted area permissions
• Ensure administration and support services are delivered in compliance with client's policies and procedures
• Coordinate maintenance activities performed by tenants and sub-contractors
• Supervise maintenance works done by technicians and contractors
• Formulate and manage maintenance plans
• Handle clients' enquiries, requests, and complaints
• Coach and supervise the performance of in-house staff
• Prepare various monthly and management reports and analysis

Required skills and experience:

• Excellent communication skills and ability to work with people at all levels
• Customer-oriented and able to work under pressure with multi-tasking ability
• Good command of both spoken and written English and Chinese
• Familiar with PC operations and MS Office
• Having experience in technical work is an advantage