Description
As a MedTech Field Service Agent at IQVIA, you will collaborate with healthcare professionals and technicians, utilising your technical and customer service experience.
Your main responsibilities include:
- Coordinating technicians and supporting their needs to complete jobs efficiently
- Interacting with customers and providing excellent service
- Setting up and organising equipment and workstations
- Conducting routine checks and recording data from product tests
- Offering ongoing communication and support to on-site hospital staff
- Providing on-the-job training for new hires
- Performing other duties as required by management
This role involves working an assignment-based schedule with a 40-hour commitment per week, primarily remote with occasional travel.
You will need:
- A high school diploma or equivalent
- 1-2 years of project coordination experience, including scheduling technicians and interacting with clients
- An active, unrestricted driver's license and a personal vehicle for local work-related assignments
- Ability to sit and stand for long periods and lift up to 25 pounds
- The ability to clear hospital vendor credentialing requirements, including proof of vaccination status
Preferred qualifications include experience in hardware and software field service coordination, and proficiency with Microsoft and other industry-related data entry platforms.
In terms of benefits, this position is eligible for medical benefits.
The potential base pay range for this role is $2-$30 per hour, although the actual base pay offered may vary based on several factors.