Description
We are seeking a Technical Support Specialist to join our team at GenScript European division, headquartered in Rijswijk, Netherlands.
As a Technical Support Specialist, you will act as a bridge between our customers and internal teams, providing technical advice and customized solutions.
Responsibilities:
- Manage daily customer service operations, handling inquiries, complaints, and technical support
- Provide primary technical advice to customers, identifying and interpreting their requirements
- Collaborate with Sales Account Managers to develop customer-focused solutions and support business growth
- Occasionally attend trade shows and give technical presentations
Requirements:
- Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or related life science fields
- Strong laboratory experience in molecular biology, protein science, cell biology, or related disciplines
- Fluency in English, with fluency in French or German being a plus
- Strong attention to detail and good communication skills
- Customer-focused, proactive, and action-oriented
Benefits:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid parental leave and time off policy
- Flexible spending and health savings accounts
- Life and AD&D insurance, short- and long-term disability coverage, and more