Manager, Customer Success - Beneficial Deployments

As a Manager of Beneficial Deployments Customer Success at Anthropic, you'll lead a team of Customer Success Managers driving value for high-impact organisations. You'll coach and develop 4+ CSMs, oversee strategic customer engagements, and build scalable CS processes. This player-coach role requires people leadership, product knowledge, and customer success acumen. You'll own strategic accounts, model excellence for your team, and shape our systems integrator model. Your goal is to maximise customer value, expand our footprint, and establish an AI-first team culture.

Responsibilities:

• Directly manage and develop a team of 4-8 Customer Success Managers supporting strategic nonprofit accounts
• Serve as a player-coach by directly owning a few strategic accounts and driving outcomes for high-impact partnerships
• Help shape and execute account strategies that nurture growth and deepen impact within nonprofit and mission-driven organisations
• Support future nonprofit launches and partner with Product, Marketing, Partnerships, and Sales to bring new offerings to customers
• Coach team members on customer success best practices and value realization across our product suite
• Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders
• Help shape our systems integrator and implementation partner model
• Serve as a visible voice on AI adoption in the nonprofit and mission-driven sector
• Build and refine scalable CS processes, including success planning frameworks and sector playbooks
• Partner closely with Sales to identify expansion opportunities and ensure aligned account strategies
• Collaborate cross-functionally with Product, Engineering, Partnerships, Marketing, and Policy to advocate for customer needs

Requirements:

• 7+ years of experience in customer success, account management, or customer-facing roles, with 3+ years of front-line management experience and nonprofit experience
• Proven ability to drive value realization and measurable customer outcomes
• Clear understanding of nonprofit operational realities and awareness of how mission-driven organisations evaluate success
• Proven track record of managing and building customer success teams in Nonprofit, SaaS, API, or AI/ML companies
• Technical fluency to understand AI/ML products and navigate technical conversations

Benefits:

• Annual Salary: $265,000-$320,000 USD
• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
• Visa sponsorship: We do sponsor visas and will make every reasonable effort to get you a visa