Description
Join Zendesk's Technical Presales team as a Forward Deployed Engineer (FDE), a hybrid role combining software engineering and strategic consulting. You'll work with strategic customers to design, build, and deliver production-grade AI solutions that provide measurable ROI.
Responsibilities:
- Lead end-to-end technical delivery of AI agent and LLM-powered solutions
- Build production-grade integrations and custom connectors
- Troubleshoot and resolve escalated technical blockers
- Collaborate with Sales engineering and product teams to map undocumented systems and implement solutions
- Translate customer learnings into product feedback and prioritized roadmap items
Requirements:
- 5+ years of software engineering experience
- Proficient in Python and JavaScript/TypeScript
- Experience with cloud platforms (AWS/GCP/Azure) and containerized deployments
- Hands-on experience deploying or integrating LLM-based solutions in production
- Comfortable working onsite with customers and traveling up to 50%
Preferred Qualifications:
- Prior FDE, Professional Services, Solutions Engineering, or Technical Account Management experience
- Experience with specific LLM tooling and frameworks
- Familiarity with Zendesk products and APIs
- Background in observability and operationalization of ML/AI
- Experience with data governance, PII handling, and enterprise security/compliance constraints
Benefits:
- Competitive salary
- Hybrid work environment
- Opportunities for growth and development