Head of Technical Success, Government

OpenAI is seeking a strategic and deeply technical leader to serve as the Head of Government Technical Success. This leader will oversee the technical functions across the government customer lifecycle, spanning pre-sales engagement, prototype-to-production delivery, and post-sales adoption and value realization.

You will define and operate a unified technical success strategy across federal civilian, defense and national security, state and local, international public sector, and industry partners. Your mission is to help customers identify the highest value applications of OpenAI’s technology, navigate the technical and organizational requirements of government environments, move those applications into production, and scale adoption in ways that deliver measurable mission impact.

Responsibilities

• Set and continuously refine the strategy, operating model, and priorities for Government Technical Success, aligning the organization to OpenAI’s broader objectives and the distinct needs of government customers.
• Build and lead an organization of technical success personnel, including hiring, organizational design, manager development, career growth, and high standards for technical and customer-facing excellence.
• Create a seamless technical journey for government customers, including discovery and technical qualification through architecture, prototyping, production deployment, enablement, adoption, and ongoing value realization.
• Partner with Government Sales and account leaders on technical strategy, account planning, resource allocation, and engagement models, enabling the team to focus its deepest support on the opportunities with the greatest mission value and strategic importance.
• Serve as a technical executive sponsor for OpenAI’s most strategic government and partner relationships.
• Guide internal teams and customers through the realities of government deployment, including security, privacy, identity, data handling, governance, accessibility, integration, compliance, procurement, accreditation, and change management requirements.
• Ensure customers can successfully evaluate, configure, integrate, deploy, and adopt OpenAI products in the appropriate government environments.
• Establish clear measures of technical success across the customer lifecycle.
• Scale the organization’s impact through reusable playbooks, reference architectures, demos, prototypes, workshops, training, community resources, implementation patterns, and partner enablement.
• Develop strong operating partnerships with systems integrators, cloud and technology partners, and implementation teams that help government customers move from experimentation to durable production deployments.
• Represent the technical voice of government customers by synthesizing field patterns, use cases, blockers, product gaps, and emerging requirements into feedback for Product, Engineering, Research, Security, and Policy teams.
• Anticipate customer and market challenges, intervene directly on critical engagements, and bring clarity to ambiguous or high-stakes situations.
• Champion a customer-first and mission-first culture that pairs urgency with safety, responsibility, public trust, and long-term stewardship.

Requirements

• 10+ years of experience with public sector customers and have a strong track record of building and leading multidisciplinary technical customer-facing organizations across the full customer lifecycle.
• Led leaders and high-performing technical teams through periods of rapid growth, ambiguity, and organizational change.
• Deep technical acumen in AI and platform technologies.
• Significant experience serving government or similarly complex regulated customers.
• Meaningful experience serving international government customers or leading international teams.
• Led complex AI, machine learning, or enterprise platform implementations from early discovery through stable production and scaled adoption.
• Can translate complex technical concepts, tradeoffs, and strategies into clear decisions for executive, technical, operational, policy, and non-technical audiences.
• Exceptional executive communicator who can build trust, present a compelling point of view, listen deeply, and navigate consequential customer relationships.
• Use data and field evidence to evaluate organizational effectiveness, customer health, resource allocation, and technical success.
• Collaborate effectively across Sales, Product, Engineering, Research, Security, Legal, Policy, and partner organizations.
• Operate with high ownership, strong judgment, and a willingness to dive into the details when needed.
• Lead with humility, curiosity, and care for people, and are committed to building an inclusive, high-accountability team.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
• 401(k) retirement plan with employer match
• Paid parental leave
• Paid time off
• Paid company holidays
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees