Description
The Cardholder Services team at Mastercard is seeking a Specialist, Cardholder Services Finance to join their team.
The ideal candidate will be passionate about the Mastercard customer end-to-end billing experience, focusing on quality, accuracy, and timeliness of Cardholder Services Benefits and Insurance products.
Key responsibilities include:
- Supporting the Cardholder Services Finance support model to ensure timely responsiveness to inquiries, accuracy, and delivery of billing to customers and internal revenue reporting
- Partnering with key stakeholders in the Global Business Services Center (GBSC), Finance, and Regional Cardholder Services teams to support billing and timeliness in revenue reporting
- Evaluating and identifying standardization of finance tasks in collaboration with regional leads and product teams
- Identifying short- and long-term opportunities to grow billing process standardization across all benefits and insurance applications
- Assisting in monitoring and reporting on finance Key Performance Indicators (KPIs)
- Supporting Cardholder Services development efforts for billing transformation enhancements
The successful candidate will be knowledgeable about Cardholder Services finance and billing, analytical, and possess strong interpersonal skills and communication capabilities.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security trainings.