Description
Samsara's Scaled Customer Success team ensures customers adopt the platform, realize measurable business value, and renew and expand with confidence. As a Customer Success Manager, you will work closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product. You will drive business transformation by leading strategic customer engagements, orchestrating product consultation workshops, and influencing internal roadmaps.
The ideal candidate has 3-5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role, with enterprise SaaS experience preferred. You should be solutions-oriented with strong problem-solving skills, have a proven track record of building trust and communicating effectively with internal and external stakeholders, and be able to thrive in a fast-paced, change-heavy environment.
In terms of compensation, the annual on-target earnings (OTE) range for this position is $97,877.50-$131,600 USD. Samsara provides a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.