Description
As a 2nd Line Engineer at Leidos, you will play a crucial role in Core services, conducting fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems.
You will be responsible for:
- Delivering assigned projects with minimal supervision, providing status updates, resolving issues and updating all relevant parties/documentation
- Managing and maintaining all servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment
- Updating certification of the network
- Providing SME input on the development of process and procedures under CSI
- Providing expert-level support to end-users, other resolver groups and Service Desk Analysts in resolving complex issues and offering training on new systems or processes
- Implementing security best practices and responding to security incidents to protect the infrastructure
- Working closely with 3rd line and Apps team to troubleshoot complex issues and support core services
You will also be required to:
- Resolve SD+ tickets utilising technical expertise to ensure Incidents are dealt with in a timely manner
- Complete periodic maintenance of the system using Periodic Preventative Maintenance (PPM)
- Patch all domains that Leidos are responsible for using WSUS and SCCM
- Maintain and create documentation of system configuration changes
- Assist in the configuration, installation, and deployment of infrastructure components
- Participate in infrastructure-related projects, CR's contributing to implementation build, testing phases
- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems
The ideal candidate will have:
- Excellent communication and collaboration skills
- Ability to work flexibly and adapt to changing situations
- Strong technical expertise in troubleshooting and fault rectification
- Attention to detail and ability to work accurately
- Customer service excellence skills
- Teamwork and relationship-building skills
In return, Leidos offers:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Flexi-Time