Description
Zscaler, a leading company in digital transformation, is seeking a Staff Software Engineer (Service Platform & Orchestration) to join its team. This hybrid role, located in Santa Clara, California, reports to the VP, Engineering in the Zero Trust Exchange department.
The successful candidate will engineer the management plane and reliability systems governing ZIA's fleet lifecycle at massive scale. This involves leading the transformation of infrastructure from legacy automation into a stateful, durable management plane built on Temporal. The goal is to achieve deterministic 'one-touch' provisioning and lifecycle operations, treating infrastructure as a distributed system, and developing self-healing capabilities and AI-driven SRE practices for a global fleet of 100k+ instances.
Key responsibilities include:
- Leading hands-on development and migration to a workflow-as-code platform (Temporal)
- Building replay-safe, idempotent workflows for deterministic operations across a global scale
- Designing and implementing services that leverage LLMs and ML for intelligent signal correlation and automated triage
- Developing framework-level services and internal APIs for 'orchestration-ready' products with reliability hooks
- Building deep telemetry into the management plane for explainable, auditable, and replayable fleet-wide actions
The ideal candidate has:
- A foundational understanding of AI/ML technologies
- Experience with hyperscale systems and a deep understanding of unique failure modes at massive scale
- Mastery of backend systems languages, preferably Go
- Strong experience designing and operating complex distributed systems
- Proven track record of developing Platform APIs with strong guarantees for idempotency and verification
Preferred qualifications include proficiency with AI code-assistance tools, PostgreSQL, and direct experience with Temporal.io or similar workflow engines.
Zscaler offers a comprehensive benefits program, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.