QA & Release Senior Manager

The QA & Release Senior Manager is responsible for supporting quality assurance practices and coordinating release management activities across the HR Digital & Technology product portfolio.

Working across all HR products, the role ensures that changes are tested to a consistent standard, release readiness criteria are met, and releases are coordinated and communicated effectively across product teams and stakeholders.

Key Responsibilities:

Quality Assurance

• Support the implementation of QA standards and test approaches across the HR product portfolio, ensuring functional, regression, integration, and user acceptance testing is carried out consistently across product teams.
• Work with Product Owners and delivery teams to define acceptance criteria, test coverage expectations, and quality gates, ensuring requirements are testable and supported by clear pass/fail criteria.
• Execute and coordinate test activities across product teams, including functional testing, regression testing, integration testing, and supporting user acceptance testing, ensuring defects are clearly documented and triaged.
• Apply risk-based testing approaches to prioritise effort across critical services, high-transaction workflows, regulated processes, and cross-product integrations, escalating quality risks to senior stakeholders where required.
• Support the adoption and maintenance of test automation, contributing to automated regression, API testing, and data integrity checks, and ensuring test scripts are maintained and reusable across releases.
• Ensure non-functional requirements (performance, security, accessibility, operability) are clearly defined and tested prior to release, partnering with Security, Risk, and Compliance teams where required.
• Manage defect lifecycle processes, ensuring issues are logged, triaged, prioritised, and tracked through to resolution, and that defect trends are analysed to inform continuous improvement.

Release Management

• Maintain and coordinate the release calendar across the HR product portfolio, ensuring all product teams have visibility of upcoming releases, dependencies, and sequencing.
• Support release readiness assessments by coordinating release checklists, confirming test completion, gathering signoffs, and ensuring documentation (release notes, runbooks, rollback plans) is complete and accurate prior to deployment.
• Coordinate release communications across product teams, business stakeholders, and Service Operations, ensuring impacted parties are informed of release scope, timing, and any known risks or workarounds.
• Support change control processes, ensuring releases follow required governance and approval workflows and that evidence of testing, risk assessment, and stakeholder sign-off is documented and auditable.
• Support go-live and hypercare activities, monitoring for release-related incidents, coordinating triage across product teams, and ensuring issues are escalated and resolved in a timely manner.
• Documents and tracks release outcomes and contribute to post-release reviews, capturing lessons learned, analysing release success rates, and identifying opportunities to improve release processes and reduce release-related incidents.

Required Skills & Qualification:

• Bachelor’s or master’s degree in business, Information Technology, Project/Programme Management, or equivalent experience.
• 10+ years of experience working in QA, testing, release management, or delivery support roles within technology or digital environments.
• Experience executing and coordinating test activities including functional, regression, integration, and user acceptance testing across one or more platforms or products.
• Experience supporting or coordinating release processes, including release scheduling, readiness assessments, and release communications.
• Familiarity with defect management processes, including logging, triaging, and tracking defects through to resolution.
• Exposure to test automation approaches, including contributing to or maintaining automated regression or API test scripts.
• Awareness of change control, governance, and compliance requirements within enterprise environments.
• Experience working within agile or product-based delivery environments and contributing to iterative planning, testing, and release practices.
• Experience working across multiple teams or workstreams, coordinating testing or release activity to support aligned delivery.

Benefits:

• GSK offers a hybrid working approach, typically expecting 2–3 days per week in the office.