Description
Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and transportation. The Grab Support Experience team, part of Grab Support Tech Family, builds systems that power Grab's support journey for consumers, drivers, and merchants.
As a Senior Software Engineer, Fullstack, you will design, build, and operate full-stack systems for Grab Support Tech Family. You will work on React and TypeScript frontend applications, Golang backend services, APIs, microservices, and support workflows that power Help Centre and related support platforms.
Key responsibilities:
- Design, build, and maintain full-stack features using React, TypeScript, Golang, and Grab's internal platform tooling.
- Lead technical design and implementation for support journeys across Help Centre, support workflows, backend APIs, and internal platforms.
- Build scalable, reliable, and observable microservices that integrate with downstream systems and support business-critical operations.
- Develop clean, accessible, and maintainable frontend experiences for users, agents, and internal support teams.
- Collaborate with product managers, designers, data scientists, QA/SET, and other engineering teams to define requirements and deliver high-quality solutions.
- Own production readiness, including monitoring, alerting, dashboards, operational runbooks, and release quality.
- Participate in on-call support, incident handling, OPI/OSI follow-ups, root cause analysis, and prevention work.
- Use tools such as Datadog, Kibana, logs, metrics, and traces to debug production issues and improve system reliability.
- Improve testing practices across unit, integration, UAT, and end-to-end layers, and contribute to GSTF quality metrics.
- Review code and technical designs, mentor other engineers, and raise the engineering quality bar across the team.
Qualifications:
- 4+ years of professional software engineering experience, with strong full-stack development experience.
- Hands-on experience with React and TypeScript for building production frontend applications, and Golang for backend services, APIs, and microservices.
- Good understanding of distributed systems, service design, API design, data modelling, and reliability trade-offs.
- Experience leading technical design and delivering projects independently from requirements to production rollout.
- Good familiarity with AI-assisted software development and modern AI engineering practices, including effective use of coding agents and LLM APIs in daily development workflows.
- Experience building maintainable, testable code with strong unit, integration, and/or end-to-end testing practices.
- Strong debugging skills across frontend, backend, logs, metrics, and production systems.
- Strong ownership, communication, and stakeholder management skills.
- Ability to mentor engineers, give clear code review feedback, and improve team engineering practices.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex benefits package.
- Parental and Birthday leave.
- Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements.