Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
As a Business Intelligence Analyst 2, you will provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics. You will work with technical program managers to inject data into decision making and planning, design and build insight-generating reports and dashboards, and partner cross-functionally to source and process product data.
Responsibilities:
- Work with technical program managers to define OKRs, design and build insight-generating reports and dashboards, and partner cross-functionally to source and process product data.
- Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels.
- Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.
- Source, identify, and leverage data and insights for time-critical and strategic decision making.
- Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.
- Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings.
- Measure and analyze product value and value proposition through metrics.
- Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post-launch.
- Own and foster stakeholder partnerships by acting as a trusted advisor.
Qualifications:
- 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast-paced industry.
- Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.
- Excellent verbal and written communication skills.
- Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages.
- Minimum 2 years Tableau experience developing and managing dashboards is required.
- Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production.
Desired Skills:
- Familiarity or hands-on experience utilizing Generative AI tools (e.g., Gemini, GitHub Copilot, ChatGPT) to optimize SQL query writing, data analysis workflows, and documentation.
- Experience in telephony, email, messaging, social media, or other electronic communications.
- Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin).
- Experience in BI reporting tools like Looker.
- Experience with unstructured data.
Location: Remote - Colombia
Travel: Occasional travel may be required to participate in project or team in-person meetings.
What We Offer: Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.