Description
The Platform Architect owns the technical design of GSK's voice and unified communications platform, defining reference architectures, patterns, and standards that make solutions secure, scalable, and consistent.
Key Responsibilities:
- Define reference architectures, patterns, and standards for the platform, aligned to DPTF strategy and enterprise architecture.
- Design AI into the platform, producing reference patterns for AI-assisted delivery and intelligent operations.
- Architect for reliability and resilience by design, ensuring platform SLOs and error budgets are achievable.
- Provide design assurance and technical guidance to engineering teams, reviewing designs against standards.
- Ensure platform solutions are secure and compliant, including GxP requirements.
- Evaluate and introduce new technologies, measuring results against architecture OKRs.
- Set architecture standards for supplier and managed-service solutions.
- Partner with Enterprise Architecture and Information Security on standards, roadmaps, and exceptions.
- Increase pattern reuse across the platform, tracking adoption and divergence.
- Reduce rework by intervening early in design and evidencing the reduction.
- Advise the Product Owner and Platform Manager on architectural consequences of roadmap choices.
Education & Professional Qualifications:
- Degree in a technology or engineering discipline, or equivalent practical experience.
- Architecture certifications desirable (e.g., TOGAF).
Experience Required:
- Overall 15 years and typically 6-8 years in technology architecture or senior engineering.
- Deep hands-on depth in the relevant platform domain (cloud, network, or digital workplace).
- Experience running design assurance or architecture review.
- Track record of architecting for reliability and resilience, working to SLOs and error budgets.
- Experience designing secure and compliant solutions, ideally including GxP or another regulated context.
Desirable Requirements:
- Professional level unified communications certification (e.g., CCNP Collaboration).
- Experience with Cisco Webex, Microsoft Teams, contact centre, or cloud calling.
- Experience with emergency calling, regulatory recording, or voice automation.