Description
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform,where modern legal work happens with clarity and consistency.
The Event Operations Coordinator is the engine behind every field event. You're responsible for getting the right people in the room and making sure every logistical detail is locked and ready. This is a high-ownership, detail-driven role that sits at the intersection of outreach, operations, and vendor coordination.
Responsibilities
High-Quality Attendance
- Partner with Sales Operations and the Field Marketing Manager to build targeted invite lists with the right mix of customers, in-pipe prospects, and net-new leads for each event.
- Drive RSVPs and ticket confirmations through structured email cadences and direct outreach to hit the goal every time.
- Maintain minimum registration and attendance rates.
Outreach & Registration
- Execute multi-touch outreach campaigns to drive RSVPs against event-specific targets.
- Manage registration lists and ensure accurate, up-to-date attendee records throughout the pre-event cycle.
- Coordinate with Sales to ensure reps are actively supporting outreach efforts for their accounts and prospects.
Pre-Event Logistics
- Own pre-event operational details so that the Field Marketing Manager can focus on strategy, on-site experience, and sales conversion.
- Ensure attendee travel is booked and act as liaison between attendees and travel agency as needed.
- Build and maintain event websites where applicable.
- Create and manage registration pages in Cvent.
- Build Salesforce campaigns for every event and ensure proper tracking throughout.
Vendor Coordination
- Take ownership of all follow-through with vendors.
- Manage day-to-day vendor communication to ensure deliverables are on time and meet expectations.
- Escalate issues to the Field Marketing Manager as needed.
Attendee Communications
- Draft and deploy all transactional attendee communications in partnership with the Field Marketing Manager.
Post-Event Follow-Up
- Execute post-event email cadences to support conversion efforts.
- Ensure all attendee and response data is accurately logged in Salesforce for pipeline tracking.
Requirements
- Highly organized with strong attention to detail.
- Proven ability to run multi-touch outreach campaigns that drive real response rates.
- Experience with Cvent, Salesforce, and marketing operations fundamentals.
- Comfortable managing vendor relationships and holding external partners accountable to timelines.
- Strong written and oral communicator.
- Self-directed and proactive.
- Thrive in a fast-paced environment managing multiple events simultaneously.
Benefits
- Medical, Dental, & Vision Insurance.
- Competitive & Fair Pay.
- Maternity & paternity leave.
- Short & long-term disability.
- Opportunity to learn from a dedicated leadership team.