Description
TaskUs is seeking an IT Support Specialist to provide level 1 support, basic systems administration for Microsoft Active Directory, DNS/DHCP systems, server and desktop operating systems, file and print management systems, messaging/collaboration systems, and system and data backup/recovery.
Key Responsibilities:
- Provide level 1 technical support to the Contact Center
- Perform duties such as password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
- Monitor and manage system health of all assigned systems
- Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly
- Participate in the design and implementation of enterprise-wide technical projects
- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology
- Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management
- Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems
- Coordinate vendor support of assigned hardware/software/systems/services
Requirements:
- Based in Thessaloniki offices
- Degree or diploma in Information Technology, Computer Science or equivalent
- Relevant work experience preferred, not essential
- Active Directory 2012 R2 (good to have)
- Group Policy management (good to have)
- Google Apps
Schedule:
- This is a full-time position requiring flexibility to work a rotating shift pattern covering our 24/7/365 operation in a mix of morning, evening, and overnight shifts, weekdays, weekends, and holidays.