Description
This role is responsible for providing technical systems management support in the creation and delivery of complex technology solutions designed to meet customers' business needs.
The role plays a vital role in configuring systems, diagnosing issues, and monitoring performance, thereby supporting in shaping technical direction and strategies both with the organization and for the clients.
Responsibilities
- Utilizes the understanding of organization's technologies to offer technical systems management support and contribute to intricate technical designs that align with customer requirements.
- Supports in configuring systems, diagnosing system issues, monitoring performance, and contributing to technical solutions for customer environments.
- Collaborates under the guidance of a technical lead and in conjunction with customer-designated representatives to achieve assigned objectives.
- Engages actively as a team member, fostering positive relationships with colleagues and customers alike, all while comprehending the organization's strategic direction and the application of knowledge tools.
- Involves themselves in a selected technical community or profession, regularly attending relevant professional or interest-focused events.
- Gathers, documents, and helps form/guide client business requirements, key performance indicators, and other functional and/or technical requirements.
- Assists in the technical scoping of engagements and works with practice principals to determine the duration of effort.
- Assists in the validation of information systems to meet technical requirements and specifications.
- Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
- Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.
Education & Experience Recommended
- Four-year Degree in Computer Science, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in implementation consultancy, customer support, focused technology areas, or a related field.
Knowledge & Skills
- Agile Methodology
- Amazon Web Services
- Application Programming Interface (API)
- Artificial Intelligence
- Auditing
- Automation
- Big Data
- Business Process
- Computer Science
- DevOps
- Emerging Technologies
- Java (Programming Language)
- Machine Learning
- Microsoft Azure
- Python (Programming Language)
- Scalability
- Software Development
- Solution Architecture
- SQL (Programming Language)
- Technical Design
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity