Description
Salesforce is seeking a Customer Success professional to lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.
You will manage a higher-volume book of SMB accounts, leveraging agentic tooling and AI-assisted workflows to scale implementation delivery and ongoing account management without sacrificing quality.
Key responsibilities include:
- Partnering with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
- Architecting and implementing Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
- Guiding customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
- Translating customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
- Analyzing buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
- Conducting Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
Requirements:
- 3-5 years of SMB/Mid Market/Enterprise software experience
- Experience with AI tools and building or experimenting with AI agents/workflows
- Deep working knowledge of Salesforce CRM
- Working knowledge of marketing automation systems
- Knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program