Description
Electronic Arts creates entertainment that inspires players and fans worldwide. As a Technical Program Manager for Site Reliability Engineering (SRE), you will coordinate large-scale, engineering programs focused on system reliability, scaling, and automation.
The Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's games and live services. Our charter is to make EA's games and services available to all players anytime and anywhere.
Responsibilities:
- Increase adoption of SRE best practices such as AI automation to reduce toil, error budgets, SLIs/SLOs.
- Ensure compliance with security, privacy, and regulatory standards in all reliability projects.
- Maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams, providing clear goals, scenarios, and customer requirements.
- Establish and track metrics for operational performance, partner satisfaction, adoption, and retention to guide prioritization and measure the impact.
- Manage programs that improve platform efficiency, usability, reliability, and deployment practices,including zero-downtime goals.
Qualifications:
- 5+ years of experience in technical program management
- Previous experience supporting SRE practices
- Agile Scrum/Kanban proficiency
- Advanced capability in JIRA and JaaS project management platforms
- Experience with cloud providers (AWS, GCP, Azure) distributed environments, and cloud computing
- Networking
- Compute Services
- Storage & Database
- Core Services
- Security & Compliance
- DevOps & Automation: Terraform (IAC), CI/CD, AI Automation
Benefits: Electronic Arts applies a comprehensive approach to our benefits programs, focusing on physical, emotional, financial, professional, and social well-being to support a sustainable lifestyle. Our packages are tailored to local needs and may include healthcare, mental health support, retirement funds, paid and family leaves, free games, and many other perks.