Description
Join IQVIA's fast-growing team performing medical information call center services. As a Medical Information Specialist, you will apply your scientific and foreign language expertise to review, assess and process safety and product quality information.
Responsibilities:
- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support.
- Receive, triage, review and process Lifecycle safety operational data, perform data entry, coding, and quality control.
- Document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
- Build a positive team environment, lead by example, and provide training and mentoring to less experienced team members.
- Establish and maintain effective team project service operations communications.
- Liaise with Project Managers to identify issues and propose solutions.
- Participate in training across Lifecycle safety process service offerings and working groups.
Required Knowledge, Skills and Abilities:
- Life Sciences degree.
- Excellent written and verbal skills in Estonian (C2/native), English, and an additional foreign language (min. C1).
- Willingness and aptitude to learn new skills across Lifecycle Safety service lines.
- Excellent attention to detail, accuracy, organisational skills, and time management skills.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.