Specialist

AIA Digital+ is seeking a Specialist to support the agency recruitment process, particularly handling agents' contracting at iRecruit and IA license registration at IA online portal.

Responsibilities:

• Process agents' contracting, registration, and maintain proper licensing records according to predefined due diligence procedures and control governance.
• Ensure completeness of documents received, including verification supporting documents on academic qualifications.
• Release agent codes to new recruits upon completeness of application documents and granted IA licenses.
• Handle enquiries from internal departments and agencies.
• Perform other responsibilities and duties periodically assigned by the immediate manager.
• Process agent's IA license renewal according to predefined due diligence procedures and control governance.
• Conduct on-the-job coaching/training to junior/new staff.
• Hold in-house briefings to teammates regularly.
• Handle staff problems promptly and properly, report on results efficiently and proactively.
• Provide QA reports to QA officers on a timely manner.
• Maintain positive relationships with internal and external customers.

Job Requirements:

• College graduate.
• Language skills: English and Cantonese.
• Minimum 1 year of working experience in a financial institution, with relevant experience in agency registration/contracing area.
• Interpersonal and communication skills, analytical and problem-solving skills, and attention to detail.