Integration Support Engineer

Join the Flexport Team as an Integration Support Engineer

At Flexport, we're revolutionizing global trade with cutting-edge technology and exceptional people. Our Ecosystem team's mission is to simplify information exchange in global trade by connecting the Flexport Platform with the external Global Trade Ecosystem.

The Opportunity

We're seeking a skilled Integration Support Engineer to join our team. As an Integration Support Engineer, you will support integrations built to exchange data between Flexport and our customers and partners. You will serve as a subject matter expert (SME) for customers utilizing our self-service APIs, providing technical team members with business knowledge to help solve customers' API issues.

Key Responsibilities

• Proactively support integrations running in our production environment, including monitoring and triaging inbound requests, providing support for integration issues, owning investigations end-to-end, and contributing to the integration support knowledge base.
• Drive end-to-end resolution for high-priority production incidents, perform root cause analysis (RCA), and implement permanent fixes or workarounds.
• Partner with internal operations, business, and technical teams to drive the success rate of these integrations and help bring maximum value to our customers.
• Lead meetings with customers/third parties by involving required internal team members to help resolve any issues.
• Identify and execute improvement enhancements within the integrations or surface platform-level improvements.
• Work as a technical expert in the logistics space, EDI standards, Boomi (our iPaaS), and Flexport public (and private) APIs, and develop a deep understanding of new and existing integrations.
• Partner closely with Product and Engineering teams to transition new integrations from "build" to "support."
• Act as the voice of the customer to influence the product roadmap based on recurring support trends.
• Work efficiently to contribute to a high success rate across all support SLAs by identifying opportunities to optimize existing processes and product inefficiencies.
• Lead technical calls with high-value customers and third-party vendors, translating complex technical EDI/API issues into actionable business insights for non-technical stakeholders.
• Create and maintain required charts, dashboards to monitor the health of integrations.
• Ensure the team meets or exceeds SLAs, taking ownership of the most challenging tickets while identifying systemic bottlenecks in the support workflow.
• Share insights and lessons learned about the integration issues you come across with your Flexport Ecosystem peers to continuously improve our processes and efficiency.

Requirements

• Bachelor's degree in a technical field and relevant work experience of minimum 3-5 years of relevant experience in systems integration, technical support, or implementation engineering.
• Good knowledge of APIs (REST/SOAP) and EDI standards.
• Comfortable reading logs, querying databases, and understanding the flow of data through complex distributed systems.
• Experience with data analytics, data manipulation, and systems integration involving various data formats using different connectivity methods.
• Experience with SQL and at least one scripting or programming language (e.g., JavaScript, Typescript, Python, or Groovy) or Integration platforms like Boomi, Mulesoft, Webmethods, etc.
• Experience using various tools to debug/monitor transactions like Postman, SQL clients, reporting tools like Looker, and experience working with AWS infrastructure including EC2, S3, SQS, and others.
• Experience working with AI/LLMs to debug/triage issues, generate reports, etc.
• Ability to effectively support integrations between Flexport and our customers to achieve a high success rate of these integrations.
• Strong analytical and problem-solving skills paired with a persistent, proactive, results-oriented mindset, excellent verbal and written communication.
• Initiative and positive attitude with a desire to learn and seek answers independently and curiosity to explore the technical side of the supply chain/logistics industry.

Nice to Have

• Deep understanding of logistics business logic (Shipments, Orders, Invoices) and specific EDI sets (e.g., 850, 856, 214, 315).
• iPaaS Expertise: Certified or highly experienced in Boomi (highly preferred), MuleSoft, or Workato.

What We Offer

• Competitive salary: $118,800 - $158,400 USD per year
• Comprehensive benefits package, including medical, dental, and flexible time off
• Opportunity to work with a talented team and contribute to the growth of a fast-paced industry